OPERATIONS COORDINATOR – HYBRID 2 Days/Month in Office | Bainbridge Island, WA
ABOUT BIG BOLD HEALTH
Big Bold Health is a science-driven wellness company founded in 2018 by Dr. Jeffrey Bland, widely known as the “father of functional medicine.” Headquartered in Seattle, the company operates at the intersection of nutrition, immune health, and longevity.
Big Bold Health is built on the philosophy that food can function as medicine, with a focus on improving long-term health by restoring and strengthening the body's immune system.
THE ROLE
The Operations Coordinator supports the day-to-day operations of Big Bold Health and serves as a key point of contact for customer service, Amazon FBA, wholesale and EDI orders, vendors, inventory, and fulfillment.
This role will coordinate purchase orders and quality testing, monitor operational KPIs, maintain accurate inventory and order records, identify and resolve operational issues, and support process improvements and cross-functional projects. The Operations Coordinator will work closely with the Director of Operations and senior leadership to help ensure the business runs efficiently and proactively identify risks and opportunities.
IDEAL CANDIDATE
The ideal candidate is highly organized, detail-oriented, analytical, and genuinely customer-service oriented. You thrive in a fast-paced, collaborative environment and take pride in ensuring customers, vendors, and internal teams receive thoughtful and responsive support.
You are a strong critical thinker and problem solver who can manage multiple priorities, take ownership of issues, find practical solutions, and work effectively with cross-functional teams and senior leadership.
WHAT YOU'LL DO
Customer Service Operations
- Manage day-to-day customer service operations in Gorgias, including ticket queues, response quality, escalations, workflows, macros, and automation.
- Monitor customer service metrics and identify trends and opportunities to improve the customer experience.
- Partner with internal teams to resolve customer issues and improve processes.
Amazon FBA & Fulfillment
- Manage Amazon FBA inventory operations, including inventory planning and shipment coordination.
- Monitor inventory levels and proactively identify potential stockouts, fulfillment issues, and shipment delays.
- Coordinate with Amazon and fulfillment partners to ensure products remain available and orders are fulfilled efficiently.
Inventory, Purchasing & Vendor Operations
- Place and track purchase orders with domestic and international vendors.
- Monitor vendor timelines and proactively communicate potential delays or risks.
- Coordinate product quality testing and ensure required testing is completed according to company standards.
- Manage vendor deliverables, including specifications, samples, production timelines, and deliveries.
- Serve as the primary operational point of contact for vendor logistics and timelines.
- Maintain accurate inventory records and reconcile NetSuite and 3PL inventory data.
Wholesale & EDI Order Management
- Serve as the primary operational contact for wholesale and retail order processing.
- Process and enter wholesale purchase orders and generate customer invoices.
- Manage EDI order operations and ensure orders are accurately processed and fulfilled.
- Support onboarding of new wholesale accounts and maintain accurate customer and account records.
Operational Reporting & Process Improvement
- Track and report key operational KPIs across customer service, inventory, fulfillment, and wholesale functions.
- Monitor operational performance and identify trends, inefficiencies, and opportunities for improvement.
- Identify operational risks such as stockouts, vendor delays, system issues, and order discrepancies and recommend solutions.
- Support inventory forecasting and reorder planning through accurate day-to-day data and projections.
Cross-Functional Operations & Projects
- Partner with the Director of Operations and cross-functional teams to support daily operations and strategic initiatives.
- Provide regular updates on customer service, inventory, vendors, fulfillment, and wholesale operations.
- Support projects such as systems integrations, vendor transitions, packaging initiatives, and process improvements.
- Provide general operational support to the Big Bold Health team and senior leadership as needed.
REQUIREMENTS
- 2+ years of experience in operations, customer service management, supply chain, or vendor coordination.
- DTC and/or CPG experience highly preferred.
- Experience with order/subscription management systems such as NetSuite or Skio preferred.
- Familiarity with EDI processes and platforms such as SPS Commerce or Celigo preferred.
- Experience with helpdesk/CRM platforms; Gorgias preferred.
- Experience with e-commerce platforms; Shopify a plus.
- Working knowledge of Amazon Seller Central/FBA operations.
- Experience managing purchase orders, invoicing, and vendor relationships.
- Excellent organizational skills with the ability to manage multiple workstreams simultaneously.
- Strong written and verbal communication and collaboration skills.
- Curiosity and passion for health, wellness, and longevity.
- Ability to work cross-functionally and contribute to a mission-driven, high-integrity brand.
COMPENSATION
Starting base pay:
$25.96/hour. Final compensation will be determined based on relevant experience, skills, education, and overall qualifications.
BENEFITS
- 100% employer-paid employee health insurance premiums
- 50% paid coverage for dependents
- 21 days of Paid Time Off
- 401(k) with Company Match
- Flexible remote work environment
- Complimentary Big Bold Health products
- Access to influential doctors within the health and wellness space
- Professional development opportunities
LEARN MORE
Big Bold Health
Big Bold Health is an Equal Opportunity Employer.
